FAQs

💬 Frequently Asked Questions (FAQ) – ACZOL

How can I contact ACZOL?

You can reach us anytime at contact@aczol.com.
Our friendly customer service team is always happy to assist with your order, product questions, or any concerns.

Do you ship worldwide?

Yes! 🌍 We ship to customers all over the world, so no matter where you are, ACZOL can deliver.

Where do you ship from?

We use a network of trusted warehouses located in China, Germany, France, Spain, Turkey, and other locations, depending on your order and location. This allows us to ship your products quickly and efficiently from the warehouse nearest to you.

Can I change or cancel my order?

Orders are processed quickly to ensure fast delivery.
If you need to make changes or cancel, please contact us within 12 hours of placing your order.
After this period, your order may already be in processing, but you can still return it for a full refund once it arrives.

What payment methods do you accept?

We accept all major payment methods, including:

  • Credit & Debit Cards (VISA, Mastercard, AMEX)

  • PayPal

All payments are secure and protected.

When will my order be processed?

Orders are processed Monday through Friday (excluding holidays).
Please allow 1–3 business days for processing. Once shipped, you’ll receive a tracking number via email.

How long will it take to receive my order?

Shipping times depend on your location and warehouse:

  • Europe: 2–8 business days

  • North America (USA, Canada): 6–15 business days

  • Other countries: 7–13 business days

High-demand periods may slightly increase delivery times.

What if I don’t receive my order?

If your order hasn’t arrived within 30 days of shipping, contact us at contact@aczol.com.
We’ll work with you to issue a full refund or replacement.

Will I be charged customs or taxes?

All prices are displayed tax-free in the currency applicable to your location.
Depending on your country, local customs or import duties may apply once your order arrives. These charges are the responsibility of the customer, as they are determined by your local customs office.

How do I return an item?

You can return items within 30 days of delivery.
Please contact us at contact@aczol.com to start the return process. We’ll provide instructions and ensure your request is handled quickly.

What if my item is defective, incorrect, or damaged?

We apologize for any inconvenience!
Contact us at contact@aczol.com with your order number and photos of the item.
Our support team will resolve the issue promptly with a replacement or refund.

When will I receive my refund?

Refunds are credited to your original payment method.
Once we receive and inspect your return, please allow up to 10 business days for the refund to appear in your account.
If you haven’t received it after this time, please contact your bank or card issuer.

Still have questions?

We’re here to help! Contact us at contact@aczol.com — we aim to respond within 24 hours.